Position : Service Agent Contact Centre MOU Distribution Internal WitbankVacancy type: Internal
Task Grade : T10
Area of Speacialization : To provide a professional service to all customers via all available mediums.
Department : Contact Centre
Business Unit : Limlanga Cluster
Location : South Africa (Mpumalanga)
Reference Number : MOU323GN Re-advert
Minimum Requirements
Qualification(s):
Related Minimum Experience
Experience in working with customers and customer relations
Skills and Competencies
Behavioural
Integrity
Honesty
Trustworthiness
Professionalism
Leadership
Team player
Motivating teams
Coaching and mentoring
Developing
YOU MAY ALSO LIKE TO APPLY FOR:
- DATA CAPTURING JOBS
- RETAIL STORES JOBS
- JOBS THAT REQUIRES GRADE 10 TO 12 ONLY
- GOVERNMENT YOUTH JOBS
Knowledge
Organisational knowledge (Eskom)
Ability to deal with stress
Report compilation
Service Delivery Training
Effective Time Management
Skill
Interpersonal skills
Planning and organisational skills
Customer Service and product skills
Telephone skills
Computer skills
Communication skills
Key Responsibilities
Handling inbound and outbound interactions
Handling back-office activities (non-technical dispatch & follow Up’s)
Handling multi-media activities and outbound (pro-active customer interaction) campaigns
Strive for excellence in customer interaction and service improvement
Supports marketing, sales and customer service processes
Perform vending, prepaid and easy pay activities