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With over one hundred years of wealthy records and strongly placed as a nearby financial institution with local and worldwide expertise, a profession with our own circle of relatives gives the possibility to be a part of this thrilling boom journey, to reset our destiny and form our future as a proudly African group.
Job Summary
To system financial institution teller transactions as it should be and timeously thru the execution of predefined objectives, making sure that clients are assisted directly and in a pleasant manner.. Selecting this position has a compensation & advantage effect in Kenya, TZ (NBC), Mozambique. Please touch Reward for information.
Job Description
Execute coins & associated transactions: Throughout every day, balance, manage and control the coins go with the flow via way of means of checking the quantity of coins on the teller station and inquiring for the restocking or repatriation of coins whilst prescribed coins limits are reached Dispense and acquire bodily coins, cheques, travelers cheques, drafts and different economic devices over-the-counter to stroll in clients Process and encash cheques provided with the aid of using clients for deposit or pay-out after checking identification, account info and different prescribed controls. Be vigilant for fraudulent or suspicious sports and document all issues to the group chief or department supervisor earlier than processing the transaction or dishing out the coins Adherence to guidelines specifically whilst managing with cheques, notes, ID’s, etc, beneathneath the two ID Buddy to save you fraud.
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Refer any transactions in extra of teller mandate limits to a mandated legit and / or line supervisor for authorisation Capture all transactions at the Bank device and make sure that each one transactions are well approved earlier than finalising the processing Carefully remember all coins acquired or distributed to make sure that mistakes are prevented via way of means of using the relevant coins counting system on your department Reconcile personal coins at the start and quit of every day in addition to whilst coins is restocked at some point of the day. Prepare reconciliation reviews for audit and control overview functions Ensure that journals are processed to get better costs for guide transactions processed for clients Ensure adherence to the SARB minimal necessities | Customer Service: Provide recommendation to clients at the coins and different transactions techniques to make certain the clean waft of transactions Exhaust all tries to remedy patron enquiries earlier than escalating to different departments or the road supervisor Provide Regular remarks to clients at the development in their enquiries Explain the Bank’s approaches, safety necessities (which includes ID necessities while transacting) in addition to carrier services to be had to clients Rep0rt consumer proceedings at the Bank’s Customer Care system (CCP) to facilitate remarks to enhance provider to clients Guide clients on the way to efficaciously entire transaction documentation which include deposits, withdrawals, cheque requisition slips to make sure accuracy and completeness of those files Ensure accuracy and performance whilst enticing with the purchaser. Ensure pleasant, focussed client interplay always Portray a expert photo and make sure that non-public look conforms to Absa Corporate Image requirements Ensure adherence to the Corporate Wear coverage Maintain a neat and tidy computer always Pro-actively set up your workspace to make sure enough desk bound is in vicinity previous to the department opening. Regularly examine the pricing files regarding Teller transactions to help customers with higher answers for his or her transactions and additionally advantage on the stop of the day Adhere to the coverage and process at the issuing of pins and statements if you want to answer the client at factor of touch. Ensure migration of customers with CW transactions much less than R4000 and CD of much less than R8000 to Digital & Self-assist channels and offer the important assistance. Maintain velocity and agility always while helping customers as a way to minimise shortages and surpluses. Market merchandise via way of means of giving out booklets or pamphlets to clients drawing big quantities of cash and teach them of opportunity methods on transacting. Educate clients on using the Internet Kiosk. | Identifying income leads: Identify and motion income leads (teller prompts) and move promoting possibilities Explain the marketing campaign information, throughout income campaigns in short and direct to customers to Sales Consultants for similarly records Effectively use of income tools (e.g. teller prompts) with a purpose to make sure the availability of results in make contributions to Branch Sales Take duty of very own income goals and help every day with the aid of using supplying consumer solutioning in line with their product desires Capture all different leads on SMD as soon as agreed through purchaser Follow up all leads with Sales Consultants on SMD to ensure customers are contacted | Compliance and Risk Management: Open & near the department secure in line with the Bank’s tactics, together with bodily securing the secure consistent with required approaches Conduct coins counts and visible assessments as assigned via way of means of the road supervisor every now and then Ensure that every one transaction statistics are stored and / or mailed according with Bank techniques Keep transactions statistics to be had for manage functions Before processing transactions, affirm that every one facts is correct and whole according with the Bank’s method. Refer any worries to the road supervisor for observe up and choice making on whether or not to continue Follow coins control tactics and boundaries as prescribed Familiarise with content material of all communication, i.e. circulars, bulletins, danger day agenda’s and alerts, etc. Adhere to prescribed manage measures to save you fraud, losses and shortages Report suspicious transactions as in line with Money Laundering manage frameworks Complete and keep relevant registers (Teller and Key registers) Adhere to protection and safety methods and comply with prescribed commands in occasion of theft Cubicles, teller drawers and workstations to be stored locked while leaving pc Follow off-line strategies and observe all regulatory and compliance necessities Manage safety gadgets i.e. Cash, Teller stamps, Safe keys, mixtures and FBSS playing cards in keeping with rules and processes Up ability your expertise frequently with regulations and approaches concerning your each day teller duties, cheques, Fraud, Foreign Exchange, this can assist you furthermore may to save you fraud Ensure up-skilling on fault reporting and trying out techniques & approaches of Equipment used at teller surroundings i.e. note & coin counters, TCR Machines, etc. Adhere to quit of day techniques (ABSA 3368) Adhere to Branch Paper mandate while processing and / or authorising transactions, make sure processing inside accurate limits & mandates | : | : | : | :
TO APPLY FOR ABSA BANK TELLERS POSITION PLEASE CLICK HERE
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an identical possibility, affirmative motion employer. In compliance with the Employment Equity Act fifty five of 1998, desire can be given to appropriate applicants from precise agencies whose appointments will make contributions toward success of equitable demographic illustration of our team of workers profile and upload to the variety of the Bank.
Absa Bank Limited reserves the proper now no longer to make an appointment to the put up as advertised