Closing Date
Not specified
Reference Number
MMH220308-18
Job Title
Sales Learner – West Rand
Position Type
Permanent
Role Family
Operations
Cluster
Metropolitan Retail
Remote Opportunity
None of the time
Location – Country
South Africa
Location – Province
Gauteng
Location – Town / City
West Rand
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
www.metropolitan.co.za
Role Purpose
To enhance the lifetime financial wellness of people, their families and their communities through empowerment and education. Accurately capture data in order to support the region and processing all the administrative tasks according to agreed standards and turnaround times
YOU MAY ALSO LIKE TO APPLY FOR:
- SHOPRITE RETAIL STORES JOBS
- PICK N PAY LIQUOR STORE JOBS
- JOBS THAT REQUIRES GRADE 12 ONLY
Requirements
Grade 12 or an equivalent NQF4 qualification
Must be unemployed, South African citizens aged between 18 and 35
Interest in sales and customer service essential
No criminal record
Have honesty and integrity
Previously disadvantaged candidates
People with disability are encouraged to apply
All CV’s must include matric certificate/ statement of results
Duties & Responsibilities
Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions
Accurately identify problems and proactively solve them
Identify entrepreneurial opportunities in every interaction
Timeously complete all administrative and reporting duties related to the role
Accurately capture and check new business documentation.
Collate, compile and distribute documents to the required standards within defined time-frames
Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
Screen and route all queries received to appropriate stakeholders
Maintain the relevant office housekeeping standards
Escalate faults/errors on applications to Line Manager
Providing feedback on status of applications i.e. outstanding requirements and errors
Provide updates on how many applications issued and processed
Accurately capture client information on the relevant system
Compile and check the relevant document to process payments and policy amendments within service agreement and authority levels.
Ensuring client service level agreements are met and exceeded
Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
Engage with client in a client centricity manner in order to improve client retention and repeat business activities.
Resolve client queries and follow up to ensure queries are resolved timeously and effectively.
Process the relevant policy transactions per client interaction
Competencies
Eye for Detail with good planning and Time Management Skills
Energetic and Self-Motivated and be entrepreneurial
Numerical reasoning ability and analytical Skills (including numeracy)
Selling behaviours and persuasiveness
Fluent Verbal and Written Communication and Comprehension in English
PC Literacy
Fluency in English
Be self- reliant and resilient
Manage relationships well and able to be adaptable to clients’ needs