Who are we?
We are Invisible’s Operation Team. We solve problems at scale so they never happen again. At our best, we solve problems before they happen. How?
We Believe That
— Invisible is a world-changing company and the Operation Team is responsible for creating the systems that will launch Invisible into the stratosphere
— Exponential gains from systems > Short term linear work > Systems for system’s sake
— Consistent feedback is key – we are addicted to learning and getting better
— What one of us knows, all of us should know
— Every new mistake is a learning opportunity
Because of these beliefs, we’ve built a team where
— Distributed approaches and centralized intelligence merge. Each teammate is constantly innovating and trying something new. Every mistake is prevented by all. Every success is learned by all.
— Each of us contains the sum of the knowledge, intelligence, and creativity of our entire team.
— We evolve and mutate constantly like an organism, identifying successful and problematic tactics and incorporating ideas from any source.
What is an Agent?
An Agent is a member of Invisible’s elite workforce.
Who are the Agents?
Invisible’s agents are an international group of passionate, restless humans striving to constantly grow, learn, and build a better future for themselves and the world.
An agent is…
— a father in the Philippines, providing for his whole family.
— a college student in Kenya, searching for a bright future.
— a stay-at-home mom in Texas, desiring to learn but constrained at home.
— a high school student in Ohio, frustrated by a dysfunctional school system.
— a bachelor in Poland, seeking to both work and learn.
An agent is you.
What do Operators do?
The Operator is the starting position of Invisible’s Agents. Operators are the frontline of the Digital Assembly Line. As its name implies, the operator operates. They are the infantry that makes up most of our workforce, doing work for clients, executing Process instructions, and organizing data.
Operates processes.
An operator reads the instructions of a process and operates them to accomplish work for a client.
– Example: an operator will read these instructions (screenshot) to send a legal agreement.
Assigned to a prime.
A prime is a group of processes. An operator is assigned to a Prime, or a series of primes, to gain expertise in related processes. In a prime, an operator will interact closely with the Manager and other operators of that prime.
– Example: an operator assigned to the Calendar prime will do processes like “Scheduling a Meeting”, “Sending a Reminder”, “Sending a Daily Agenda”, etc.