HOME CHOICE LOOKING FOR CALL CENTRE AGENT – TELESALES

This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction.

Here’s what you can expect to be doing in the role

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

A little about who you are

• Matric / Grade 12 (Required)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

Benefits

• Basic + uncapped commission
• Spectacular incentive drives
• Creative agile work environment
• Provident fund
• Administered Medical aid
• Café and lounge area
• Staff restaurant with a variety of healthy meal options

Early shift working hours

• Monday to Thursday – 08h:00 – 17h:00
• Friday – 08h:00- 15h:00
• 2 Saturdays per month 09h:00 – 13h:30

Late shift working hours – occurring twice a month

• Monday to Thursday – 09h:30 – 19h:00
• Friday 08h:00 – 15h:00
• No Saturdays
• Transport provided for late shifts in surrounding areas

TO APPLY FOR HOME CHOICE POSITION PLEASE CLICK HERE