Job Description
To coordinate, plan and deliver daily team tasks in the Repairs, Servicing and Support Services function, through the execution of pre-defined objectives as per agreed OEM standard operating procedures.
Specific Role Responsibilities
• Ensure an optimal productive and an efficient team.
• Ensure Quality workmanship delivered to customers.
• Communicate technical information, challenges and decisions to customers.
• Ensure engaged workshop staff.
• Development of employees and ensure required certification is in for the specific tasks.
• Responsible for Health and Safety.
• Admin functions- Check Job cards etc.
• Manage workshop assets.
• Plan and Gear workshop team according to available hours daily
• Assist technicians with diagnostic problems
• Test drive vehicles
• Supervise technical staff.
• Communicate with customers n technical matters
• Oversee teamwork between Service Advisors, Booking clerk and Technicians.
• Maintenance of hand tools
• Quality workmanship is rendered by technicians
• Manage apprentices
• Oversee correctness of job cards, clocking hours etc.
• Manage work in progress
Qualifications and Experience
• Grade 12/Matric
• Computer Literacy
• Knowledge of Kia and dealerships policies and procedures
• Knowledge of service core processes
• Supervisory/Management courses would be beneficial
• Previous relevant work experience as a Technician
Skills and Personal Attributes
• Supervisory skills
• Customer Focus and Relationships
• Communication and Influence
• Computer Literate. – Audi System Use
• Market and territory Focus
• Brand alignment
• Professional and technical expertise in vehicle service and repair maintenance