Eskom looking for Officer Contact Centre-Retail-Polokwane (Dx)

Position : (Re-advert) Officer Contact Centre-Retail-Polokwane (Dx)Vacancy type: Internal

Task Grade : T12

Area of Speacialization : To supervise and co-ordinate service delivery within the Contact Centre to ensure efficient Customer service.

Department : Customer Services, Customer Relations Area

Business Unit : Limlanga Cluster

Location : South Africa

Reference Number : RLOUAAC274-7

Closing Date : 15/11/2023

Minimum Requirements

Qualification(s):
•National Diploma/ National N Diploma (Business Administration/ Communication/ Marketing/ Commerce).

Experience:
•3 years’ experience in working with customers and customer relations.

Skills and Competencies

•Behavioural
oIntegrity
oHonesty
oTrustworthiness
oProfessionalism

•Leadership
oTeam player
oMotivating teams
oCoaching, Mentoring and Developing
•Knowledge
oOrganisational Eskom processes
oSupervisory
oService Delivery Training

•Skill
oCommunication interprets customer requirements, listen, read, written and verbal
oInterpersonal
oConflict handling
oPlanning and organizational
oCustomer Service and product
oAbility to deal with stress

Key Responsibilities

•Plan and supervise daily activities.
•Co-ordinate and facilitate service delivery.
•Maintain Infrastructure and resources.
•Coordinate information and enhance processes.
•Ensure customer interaction.
•Manage employee performance.
•Coordinate business performance.

FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL (recruitmentdx@eskom.co.za)

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.

TO APPLY FOR THE POSITION PLEASE CLICK HERE