To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.
Minimum Qualifications
Type of Qualification: NQF Level 5
Field of Study: FAIS Accredited
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Branch banking and administrative experience, exposure to enquiries and query management.
Behavioral Competencies:
- Documenting Facts
- Embracing Change
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Producing Output
- Showing Composure
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Customer Reception and Channelling
- Product Knowledge (Consumer Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za