Job Category
Customer Service
Job Advert Summary
Clover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park and they will also attend classes as prescribed. At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.
Requirements
Grade 12 or equivalent NQF4
Grade 12 / Matric completed in the past 7 years (2017 – 2023)
Average of 60% for English and Maths or Maths Literacy
Computer literacy (Advanced)
Currently unemployed.
Competencies
Proactive and action orientated
Acts with honesty and consistency
Maintains high standards
Interpersonal effectiveness
Commitment and motivation
Collaborate with others to achieve a common objective
Customer orientated
Communicates effectively
Ability to apply numerical principles
Duties and Responsibilities
Provide a high level customer service
Handle all inbound and outbound interactions
Resolve queries and complaints via the relevant stakeholders
Capture and confirm customer orders
Capture orders accurately and on time according to the daily call list
Inform customers of account on hold
Confirm customer orders as per standard operations procedures
Inform relevant stakeholders of issues pertaining to their orders
Sell Clover and Principal products as per customer ranging
Offer new or additional products (describe features and special offers)
Promote teamwork and cooperation
Assist team members to obtain team results
Share the responsibility to get the job done
Support team values
Participate in team meetings
Take responsibility for visual management of information.
Attend classes as prescribed and visit retail stores for practical training.