Graduate Internship Programme
Part of our talent management programme is to actively invest in young graduates through the Premier graduate programme. We currently have graduates in Marketing, Human Resources and Information Technology and would like to expand this to our Corporate Service Departments, R&D (product and packaging technologists), Sales and other relevant fields in our Business Units over time. We are also able to assist with internships that are part of the final year curriculum in marketing, product (food, confectionery and cosmetics) and packaging technology
Job Description
To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments
Key Responsibilities
Processing of orders according to the information received from customers
Ensure pricing on captured orders are correct
Ensure queries, complaints, concerns resolved or escalated as per procedure
Ensure daily filing is done according to departmental requirements
Ensure that all reports are completed and communicated
Workflows completed as per system requirements
Ensure that clients’ needs are met according to their expectations
Qualification Requirements
Grade 12 with numerical ability and PC Literacy
Experience Requirements
At least 0 to 2 years’ experience in FMCG sales environment
At least 0 to 2 years’ experience in the field of sales administration, executions or call centers
Other Requirements
Pressurised environment
6-day position
Required to work Saturdays, Sundays and Public Holidays when required.
Ability to work in a team environment to achieve daily deadlines.
Key Outputs
Business procedures, rules, and processes
In house systems
Product and portfolio
Assertiveness
Communication skills (written and verbal)
Numerical ability
Problem solving
Innovation
Teamwork
Accountability
Sense of urgency