Job Description
1. MAIN PURPOSE OF THE JOB
• To conduct all transactions with customers with the utmost courtesy.
• To correctly place such items in stores.
• To ensure accurate identification of customer’s needs by means of parts catalogue, computer stock lists.
• To receive and identify stock.
•To check goods from suppliers.
• Implementation of discount structure as applicable.
Specific Role Responsibilities
OBJECTIVES AND KEY TASKS
Improved Profitability:-
• To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
• To ensure stock is kept safe and in first class condition.
• Ensure that a receipt, payment or authorised signature is received for all issues.
Customer Service and Satisfaction:-
• To ensure that all customers are shown the utmost courtesy and consideration.
• To ensure that all issues are in first class condition and suitable for use for which purchased.
Cost Control:-
• To ensure stock is kept in good condition.
• To ensure that stock is only issued in accordance with policy regarding payment or charge.
• To guard against unauthorised withdrawal from stock.
• To maintain stock control system.
• To care for stock control, plant and record systems.
MAIN JOB FUNCTIONS
Staff:-
• To assist all company staff in parts identification and, if required, replacements.
• To assist in training new parts persons.
Administration:-
• To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
• To ensure that all credit sales are made to an authorised signatory or approved account.
• To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
Communications:-
• To ensure Parts Manager is kept aware of stock movement.
• To notify Parts Manager of any difference noted when inspecting incoming goods.
• To maintain good helpful relationships with all customers and their representatives.
Marketing:-
• To assist if required in any marketing activity as required.
Finance:-
• To ensure all transactions take place according to company policy.
• To ensure security of all cash and cheques received.
• To be numerate and literate at the clerical level required.
• To understand basic vehicle layout, function and location of parts.
•To be able to identify parts.
• To have received training in standard stock-keeping system used.
• To use stock control and location equipment.
• To be capable of courteous service to customers.
Qualifications and Experience
– Parts Sales
