Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Customer Service Team Member to join our team! As a Customer Service Team Member, your role involves delivering fast and friendly service, processing orders, handling payments, and performing additional tasks as required.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Welcome customers with a friendly smile
- Suggest items, specials, and promotions to customers
- Handle customer complaints, queries, and concerns, telling the manager about serious problems
- Give great customer service with a positive attitude
- Talk about store events and keep the checkout area clean and organized
- Communicate with supervisors and colleagues to ensure smooth operations
- Use the cash register or computer to ring up orders correctly
- Process different forms of payment, including cash, debit cards, and credit cards
- Balance the cash register, perform cash counts, and monitor cash levels
- Bag, box, or wrap products
- Follow company rules, ways of working, and store standards
- Receive, verify, and unpack new stock
- Assist customers with orders over the counter and over the phone
- Bring orders to customers at windows, counters, or tables
- Make sure orders are packed, labeled, and look good
- Serve different drinks like coffee and sodas
- Manage phone orders by answering calls quickly
- Keep front of house clean and organised during your shift
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- English
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- Experience: Cashier
- Within 15km from job
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Potential Work Performance Assessment Battery (Complete)
Questions required for application
- Are you currently studying full time?
- Do you live within travelling distance to the location of the job?
- Do you like working with people?
- What will your approach be to handle rude, unhappy or difficult customers?
- How do you handle working under pressure?
- Do you have a valid National Senior Certificate (Matric certificate) or equivalent?
- Please confirm your location
