JOB DESCRIPTION
The Telesales Agent is responsible for selling telco products to existing MrPMoney customers over the telephone, using campaign scripts.
RESPONSIBILITIES
- Uncapped incentive when your targets are achieved
- Learning and Development, and Career Growth opportunities within the Mr Price Group
- Medical aid and retirement fund benefits
- All associates are entitled to discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Miladys.
- Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security
key responsibilities
- Direct Sales:
- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).
- Updating Personal Information:
- Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.
QUALIFICATIONS
- Grade:12
- Knowledge & Understanding in Sales & Telco.