JOB DESCRIPTION
Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.
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RESPONSIBILITIES
Sales & Customer Experience Management:
- Drive sales through the implementation of customer experience processes to meet customer service standards and achieve sales targets.
- Meet customer service standards and achieve sales targets. This includes new account/membership targets.
- Maintain floor housekeeping and visual merchandise standards.
Team Management:
- Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values.
- Provide ongoing coaching & mentoring to enable and up-skill store associates.
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
- Oversee the general maintenance of the stockroom to meet housekeeping standards.
Risk Management:
- Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security etc.)
- Ensure and enforce overall compliance to policies and procedures.
QUALIFICATIONS
- Grade 12
- Proficiency in MS Office.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.