Title: Eskom Service Agent Customer Role
Join the Eskom Service Agent Role Today
If you have a passion for helping people and enjoy customer service, the Eskom Service Agent Opportunity is your opportunity to make a real difference in your community. Eskom is hiring for a Service Agent Customer Service (Dx) position in the Limlanga Cluster. This role is focused on building strong customer relationships and ensuring excellent service delivery across South Africa.
What the Eskom Service Agent Role Offers
This position provides a great opportunity to apply your qualifications in Business Management, Communication, Marketing, or related fields. As part of the Eskom Customer Relations Area, you’ll be part of a team that values professionalism, efficiency, and customer satisfaction.
Duties and Responsibilities Eskom service agent role
As a successful candidate for the Eskom Service Agent Opportunity, you will:
- Handle general service-related activities
- Provide accurate customer data
- Process quotations and manage new connection requests
- Perform vending and prepaid system activities
- Foster strong relationships between Eskom and its customers
Requirements Eskom service agent role
To qualify for the Eskom Service Agent Opportunity, you must have:
Education:
- Grade 12 and
- National Diploma/National N Diploma in one of the following at NQF Level 6 with 240 credits:
- Business Management
- Communication
- Marketing
- Commerce
- Engineering
- Social Science
- Accounting
- Finance
Experience:
- At least 2 years’ experience in customer relations or working directly with clients
Skills and Competencies Eskom service agent role
You will need the following to thrive in this role:
Behavioral Skills:
- Integrity, honesty, trustworthiness, professionalism
Leadership Skills:
- Team player, able to motivate, coach, and develop others
Knowledge of:
- Customer service systems, SPU & tariffs
- Organisation procedures, CRM tools
- Billing, metering, low voltage fault repair
- Credit management policies
Technical Skills:
- Time management, telephone etiquette, bilingual or multilingual
- Negotiation, report writing, counselling, conflict resolution
- Computer literacy, problem solving, stress management
Application Steps: How to Apply
To apply for the Eskom Service Agent Role:
- Visit the Eskom General Careers Page
- Search for “Service Agent Customer Service (Dx)” or Reference Number LLP257
- Submit your application with a complete CV, certified qualifications, and ID
- Email recruitmentdx@eskom.co.za for assistance
Note: If the position above is no longer available, check this page for similar job openings to increase your chances of being hired.
Eskom Employee Testimonial
“Eskom has given me the platform to grow professionally. The supportive environment and structured systems make it a great place to work.”
– Former Service Agent, Customer Relations Area
Important Information
- Location: South Africa (Nationwide)
- Closing Date: Not Specified (Evergreen content)
- Vacancy Type: Internal
- Business Unit: Limlanga Cluster
- Task Grade: T10
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JobPosting Schema
- Hiring Organization: Eskom
- Job Title: Service Agent Customer Service (Dx)
- Location: South Africa (Nationwide)
- Employment Type: Permanent
- Education Requirements: Grade 12 and relevant diploma
- Experience Requirements: Minimum 2 years in customer relations
- Application Instructions: Apply via the general careers page with reference number LLP257
- Application Deadline: Not Specified