General Worker Job Vacancy

FNB call centre learnership

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FNB Call Centre Agent Learnership Opportunity

Are you ready to start an exciting career with one of South Africa’s top banks? The FNB Call Centre Agent Learnership Programme offers you the chance to build a rewarding career while developing new skills. This opportunity is ideal for individuals who are passionate about delivering excellent customer service.

Call Centre Agent Learnership Overview

At FNB, innovation and adaptability are core values. As part of this learnership, you’ll join a dynamic team known for embracing change and delivering exceptional customer service.

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FNB call centre learnership

Responsibilities of the FNB call centre learnership

  • Use company resources responsibly to help manage costs.
  • Understand and meet customer expectations efficiently.
  • Build and nurture positive stakeholder relationships.
  • Deliver outstanding service and welcome customer feedback.
  • Identify opportunities to improve customer experience.
  • Stay flexible and adapt to new challenges.
  • Embrace diverse opinions and contribute fresh ideas.
  • Meet deadlines and maintain high work standards.
  • Attend and sometimes facilitate meetings.
  • Keep clear records and share useful information with the team.
  • Work ethically and adhere to governance standards.
  • Identify risks and escalate issues when needed.
  • Take ownership of resolving customer complaints.
  • Follow up on queries via phone, email, or live chat.
  • Make outbound calls to gather documents or check on queries.
  • Assist customers with eBucks queries and online shop orders.
  • Ask for feedback on your performance and seek growth opportunities.
  • Work effectively as part of a collaborative team.

Who Should Apply for FNB call centre learnership?

Ideal Candidate Profile

  • 1–2 years of experience in a call centre (advantageous).
  • Matric certificate (Grade 12) is a must-have.
  • Adaptable, curious, and eager to learn.
  • Analytical and able to work with complex information.
  • Enjoys working in a team-driven environment.

Employee Benefits and Work Environment

  • Access to professional networks and collaboration opportunities.
  • A fast-paced and progressive workplace.
  • Freedom to innovate and take initiative from start to finish.

Application Process

Applications must be submitted before the deadline. While no specific closing date is provided, we recommend applying early to avoid missing out.

Employment Equity: FNB is committed to creating an inclusive environment and encourages applications from people with disabilities. Disability disclosures are voluntary and kept confidential.

 

Apply Now

Note:

If the position above is no longer available, check this page for similar job openings.

Perfect JobPosting Schema 

  • Job Title: Call Centre Agent Learnership
  • Hiring Organization: FNB
  • Job Location: South Africa (Nationwide)
  • Job Type: Learnership
  • Educational Requirements: Grade 12 (Matric)
  • Experience Requirements: 1–2 years (advantageous)
  • Application Deadline: Not specified
  • Salary: Market-related
  • How to Apply: Visit the FNB careers portal and apply online
  • Equal Opportunity Employer: Yes

Location: South Africa (Nationwide)
Closing Date: Not specified

 

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