Call Centre Agent Job Opportunity at FNB
Start Your Career as a Call Centre Agent at FNB
Are you ready to join Call Centre Agent Job Opportunity a company built for the #changeables? FNB is home to the curious, the adaptable, and those who dream of better. We design with innovation in mind and deliver products and services that help people thrive.
As part of the FirstRand Short-Term Insurance team, you’ll work with forward-thinkers and industry experts in a fast-paced environment. If you’re passionate about customer service, problem-solving, and teamwork, this Call Centre Agent Job is for you.
Your Responsibilities as a Call Centre Agent
- Deliver world-class customer service telephonically or via other digital channels.
- Resolve all client queries efficiently within agreed timelines.
- Maintain expert knowledge of products, pricing, processes, and timelines.
- Communicate professionally with all clients, aiming to generate positive feedback.
- Ensure all client queries are logged accurately on the CRM system.
- Drive customer satisfaction through innovation and proactive problem-solving.
- Comply with all governance, legal, and audit requirements.
- Report on activities to support operational excellence in the Call Centre.
You’re the Ideal Candidate If You Have:
- Grade 12 (Matric)
- FAIS RE and NQF Level 4 or 5 qualification
- At least 2 years’ experience in personal lines
- At least 2 years’ experience in commercial lines
ALSO APPLY FOR ABSA LEARNERSHIP PROGRAMME
Why Join FNB Call Centre Agent Job Opportunity?
At FNB, you’ll have access to:
- Opportunities to collaborate and network across diverse teams
- A progressive, agile work culture where innovation is celebrated
- A supportive environment that values initiative and rewards ownership
We’re Looking For Individuals Who Are:
- Adaptable and solution-driven
- Collaborative and eager to learn
- Capable of analyzing complex data and making informed decisions
Employment Equity
FNB and the broader FirstRand Group are committed to diversity and inclusion. Individuals with disabilities are encouraged to apply and can voluntarily disclose this information. The Bank ensures all personal data is treated with confidentiality unless legally required to disclose.
Location: Johannesburg, South Africa
Closing Date: Open until filled (Evergreen Post)
Company: FNB (FirstRand Group)
How to Apply
Interested in this Call Centre Agent Job Opportunity?
CLICK HERE TO APPLY ONLINE