FlySafair is Hiring

Safair Operations, operating as FlySafair, has a vacancy for a Groups Agent at our head office in Bonaero Park. The successful applicant will report to the Manager: Business Development

RESPONSIBILITIES:

• Book and coordinate group bookings;
• Answer calls, emails or other communications from passengers and prospective passengers;
• Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
• Ensure timeous and courteous responses to client/s
• Verify payments made by clients, capture names and assist with group changes;
• Generate and follow through with group quotations and bookings and guide clients throughout the process;
• Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
• Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
• Build and maintain relationships with potential clients.

REQUIREMENTS:

• Grade 12;
• Call Centre experience is preferred;
• Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
• Willingness to work overtime when required;
• Must be prepared to work shifts;
• Proficient in the Microsoft Office (Word, Excel and Outlook);
• Exceptional customer service skills;
• Must have accurate and up-to-date knowledge of FlySafair’s offerings.

PERSONAL ATTRIBUTES:

• Friendly;
• Articulate;
• Professional;
• Ability to work in a team and independently
• Proactive;
• Excellent listening skills;
• Excellent communication skills;
• Excellent attention to detail;
• Immaculate time keeping.

APPLICATION GUIDELINE:

• No external email applications will be accepted.
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
• FlySafair reserves the right

* Not to proceed with this vacancy
* To appoint the selected candidates based on its operational requirements.

• Reference number – JHB000883

Preference will be given to members of under-represented designated groups.

Lungiswa Hlathi