Title:
Call Centre Agent Opportunities Available
Job Overview
FlySafair, a leading South African airline, has exciting Call Centre Agent opportunities available at its head office in Bonaero Park. As one of the country’s most reliable low-cost carriers, FlySafair is committed to delivering exceptional customer service — and that starts with you.
Successful candidates will report to the Assistant Manager: Customer Care Centre and become part of a dedicated, customer-focused support team.
About FlySafair
FlySafair operates with efficiency, integrity, and passion — values shared by every member of the team. If you’re punctual, assertive, professional, and passionate about solving problems while providing outstanding service, you may be the perfect fit.
Whether you’re handling calls about delays or explaining travel procedures, your role will be crucial in keeping our customers satisfied.
Duties & Responsibilities
- Answering incoming customer calls
- Resolving queries around delays, cancellations, and travel support
- Explaining company procedures and services
- Handling confidential information with discretion
- Writing and speaking to customers professionally
- Working on flexible shifts including weekends and holidays
Requirements
To apply for these Call Centre Agent Opportunities, applicants must have:
- A Grade 12 (National Senior Certificate)
- 1 to 4 years’ experience in a Call Centre environment
- Strong communication skills in English (read, write, speak)
- Good computer literacy and phone etiquette
- A clean criminal and credit record
- Ability to work rotating shifts, weekends, and public holidays
- Own transport is advantageous
- Travel-related qualification is an added bonus
Shifts
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
(Includes weekends and public holidays)
Personal Attributes
- Strong conflict resolution and communication skills
- Ability to stay calm under pressure
- Reliable, professional, and discreet
- Punctual with strong time-management skills
- Customer service-oriented mindset
Application Steps
- Visit the FlySafair Application Portal
- Use Reference number: JHB000820
- Complete your application online — no email submissions allowed
- If no feedback is received within two weeks, consider your application unsuccessful
Location: South Africa (Nationwide)
Closing Date: Not Specified
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Note:
If the position above is no longer available, visit the FlySafair Careers Page or explore other roles using the links above to increase your hiring chances.