Bidvest Facilities Management Call Centre Agent Opportunity
Are you looking to grow your career in a dynamic and innovative company? Bidvest Facilities Management invites passionate and driven individuals to apply for the Bidvest call centre careers position. With over 23 years of excellence and a national footprint across South Africa, Bidvest is known for innovation, customer focus, and teamwork — making it a top employer in the facilities industry.
Call Centre Agent Job Overview
As a Bidvest Facilities Management Call Centre Agent, you will play a crucial role in ensuring customer satisfaction by handling requests, complaints, and emergencies efficiently. This is an exciting opportunity to apply your skills in a fast-paced, growing industry.
Key Responsibilities: Bidvest call centre careers
- Log customer faults, requests, and complaints on SAP.
- Dispatch tasks and follow up on outstanding issues.
- Manage escalations and ensure timely resolutions.
- Participate in weekly green area meetings.
- Accept and complete job cards accurately.
- Determine Service Level Agreements (SLAs) for tasks.
- Conduct customer satisfaction surveys.
- Track and monitor rejected or unresolved faults.
Other Duties: Bidvest call centre careers
- Assist with all-round duties in the contact centre as needed.
- Support various internal teams to enhance customer service.
Also Apply for: FNB call centre learnership Grade 12
What We Look For in a Candidate
Core Attributes
- Strong customer focus and relationship-building skills.
- High personal and professional integrity.
- Attention to detail and analytical thinking.
- Ability to communicate across all organizational levels.
- Strong motivation, perseverance, and resilience under pressure.
Learning and Growth
- Transfer of skills and knowledge to the team.
- Commit to continuous self-development in related fields.
Qualifications and Experience: Bidvest call centre careers
- Grade 12 (Matric) is required.
- 2 years’ experience in a contact centre or admin support role.
- Call Centre Certificate.
- Proficiency in computer packages.
- Strong listening, verbal, and written communication skills.
- Knowledge of Facilities Management systems such as SAP, CRM, Property Solutions, HR, Supply Chain, Soft Services, and Workplace Services.
- Familiarity with Bidvest Facilities Management products is advantageous.
Why Join Bidvest call centre careers?
Bidvest offers an exciting workplace where innovation and teamwork thrive. Employees enjoy career growth opportunities, professional development, and exposure to cutting-edge technology in the facilities management sector.
Application Process
Ready to take the next step in your career? Apply now to join a team that values innovation and customer service.
Note:
If the position above is no longer available, check this page for similar job openings.
Location: South Africa (Nationwide)
Closing Date: Not specified