Title: Call Centre Agent Jobs South Africa
Call Centre Agent Jobs South Africa
Looking to build your career in a fast-paced customer service environment? Servest is hiring dedicated Call Centre Agents to join their professional team based at the Head Office in Waterfall, South Africa. This is your chance to work for a leading integrated facilities management company that values innovation, communication, and client care excellence.
About Servest
Servest South Africa is a world-class business in the Integrated Facilities Management industry. With a dynamic and innovative culture, Servest focuses on empowering employees, attracting top talent, and providing opportunities for development within a collaborative and fast-growing environment.
Job Description
As a Call Centre Agent, you will be responsible for handling inbound calls, managing customer queries, upselling services, and maintaining internal communication workflows. This role is part of the Client Care Desk Team under the Shared Services Business Unit, reporting directly to the Team Leader.
Key Responsibilities Call Centre Agent Jobs:
- Handle incoming calls for customer service, telesales, and general queries
- Route calls to appropriate departments or colleagues
- Log and escalate complaints, queries, and customer issues
- Maintain accurate call logs and records
- Follow up on calls and ensure customer satisfaction
- Document call details in line with SOPs
- Provide information about products and services
- Upsell relevant services to clients when applicable
- Manage general business inboxes like info@servest.co.za
- Perform basic Social Media Community Management
- Support other administrative or communication tasks as assigned
Minimum Requirements Call Centre Agent Jobs
- Grade 12 / Matric certificate
- Proficient in MS Office and relevant call center applications
- Excellent written, verbal, and listening skills
- Strong data entry and typing abilities
- Ability to work under pressure and manage stress
- Knowledge of customer service and call center best practices
Desired Competencies
- Client-focused with strong interpersonal skills
- Proactive, solution-driven mindset
- Adaptable and able to work in a fast-paced environment
- Attention to detail with accurate reporting
- Confident communicator and effective team player
Why Join Servest Call Centre Agent Jobs?
Servest offers an engaging and empowering workplace where growth, innovation, and teamwork are encouraged. If you’re looking for a stable and fulfilling career in customer support, this opportunity is ideal for you.
How to Apply
Click here to apply now and start your journey with Servest.
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Find more exciting jobs on 247careers.co.za.
Note:
If this opportunity is no longer available, visit the Servest Careers Page to explore similar roles.
Location: South Africa (Nationwide)
Closing Date: Not Specified (Evergreen Version)